Contact Us
Welcome to Aurumber. Our dedication to providing an unparalleled client support experience directly reflects the premium craftsmanship of our luxury culinary collections. Whether you seek specific technical dimensions for our Golden Ratio tools, styling suggestions for our Trivet Studio protectors, or deep product insights regarding the Liquid Amber decanters, our specialized concierge team stands ready to deliver tailored, expert assistance.
For inquiries concerning package tracking, product care, or exclusive commercial/B2B wholesale partnerships, please connect with us via our official communication pathways detailed below:
1. Digital Client Support
- Direct Email: support@aurumber.com
- Our Response Pledge: Each inquiry is meticulously examined by our dedicated client care professionals. We pledge to deliver a comprehensive, helpful response within 24 to 48 business hours (1-2 business days). To facilitate an expedited resolution and quick account verification, please kindly incorporate your unique Shopify Order Number within the email subject line.
2. Telephonic Assistance
- Client Services Hotline: +1 (775) 330-7839
- Availability: Monday through Friday, 9:00 AM to 6:00 PM (EST).
- Important Advisory: Standard international calling tariffs or local network carrier rates may apply based on your specific telecommunications provider.
3. Corporate Registry & Legal Entity
Aurumber operates under stringent corporate principles founded on material excellence, ethical manufacturing, and radical transparency within the high-end kitchenware landscape. All global logistics, rigorous quality control protocols, and statutory legal compliances are orchestrated directly by our parent organization:
- Corporate Entity: HONGKONG YUAN PEI QI INTERNATIONAL LIMITED
- Registered Headquarters: Unit 185, Ground Floor, Hang Wai Industrial Centre, 6 Kin Tai Street, Tuen Mun, New Territories, Hong Kong
We are profoundly grateful for your trust in Aurumber. We look forward to guiding you in curating an elegant, aesthetically flawless, and inspiring culinary environment.